FAQs

Please read the following Structure and Function Education Policies. Thank you.

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Question:  I registered for a class. When will I get the information I need to attend?
Answer:  We will send you a Registration Confirmation email within 24 hrs of your registration.  We will send you all other required information (handouts and how to access the class) 2-3 days prior to your scheduled class.

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Question:  I accidentally registered for the wrong class.  What do I do now? (You wanted the Virtual Consult class and accidentally registered for the Visual Guide class.)
Answer:  If you realize you have registered for the wrong class you MUST contact us ASAP.  We will refund your registration fee (minus PayPal fees) and you can then register for the correct class.

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Question:  I registered for the right class, but on the wrong day.  What do I do now?  
Answer:  If you realize you have registered for the wrong class date, you MUST contact us ASAP.  We will happily put you in the class you wanted at no charge to you.

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Question:  I have an unexpected conflict and cannot attend my scheduled class.  What do I do now?
Answer:  If you must miss your class, you must:
1) let us know at least 24hrs PRIOR to your scheduled class, and
2) check the class schedule and tell us what class you’d like to be in.
It is your responsibility to check the website for class days and times. 
If there are no future classes scheduled, it is your responsibility to check back as we update our website weekly. 

If you would like a refund please note that, provided you meet requirement #1, we will refund your money minus any PayPal fees.

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Question:  I forgot I had a class and missed it!  What do I do now?
Answer:  Email us ASAP!  We are happy to place you in an upcoming class.
It is your responsibility to check the website for class days and times and let us know what class you’d like to be placed into.
If there are no future classes scheduled, it is your responsibility to check back as we update our website weekly. 
Please Note: There are NO REFUNDS for missed classes.

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Question:  I can’t find a class day or time offered that works for my schedule.  What do I do?
Answer:  Consider hosting your own class!  See our Customized Classes page for more information. 

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